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Parent FAQ

Discover how to get the most from your Compass Parent Portal...

Compass is an all-in-one school management system designed to improve your child’s learning outcomes, drive in-school efficiency, and enable more communication in your school community. This FAQ will answer any questions you might have about how Compass works, and guide you to getting the most from your Parent Portal.

How do I reset my password?

1. Click on the Can’t Access Your Account? link along the bottom of your school’s Compass Portal login page. This will take you to the Compass Login Help page.

2. Fill in your username for password recovery and click continue. This will take you to a secondary page that will prompt you for your email address or phone number. Fill in your email address to receive a  password reset link via email.

3. Fill in your email address to receive a password reset link via email.

    Or, fill in your phone number to receive a confirmation code via SMS.

4. Complete the reCAPTCHA before proceeding, otherwise, a temporary confirmation code will not be sent.

5. Input your temporary confirmation code into the Compass Portal to change your password.

Please note that if your email address or contact number is incorrect, or does not match your email address or contact number within the Compass system, a confirmation email or SMS will not be sent. Please ensure that these details are correct before continuing.

How do I update my password through the Compass Portal?

Parent passwords can also be updated at any time through the Compass Portal. Once logged in,

1. Click on the cog icon in the top right-hand corner of the page.

2. Select Change My Password. This will redirect you to a page that will allow you to update your password.

3. Follow the prompts and press ‘Save’. 

Please be aware that some schools have one account per family. This means that both parents in a family log into Compass using the primary parent account (use the same username and password). If you change the password for your account, please keep in mind that your partner will also need to be informed of the changes so that you may both continue to have access to your joint account.

What do I do if I have forgotten my username?

1. Click on the Can’t Access Your Account? link along the bottom of your school’s Compass Portal login page. This will take you to the Compass Login Help page.

2. Click on the link I don’t know my username. 

3. Fill in your email address to receive a password reset link

  Or, fill in your phone number to receive a temporary confirmation code via SMS.

4. Complete the reCAPTCHA before proceeding, otherwise, a temporary confirmation code will not be sent.

5. Input your temporary confirmation code into the Compass Portal to obtain access to your account.

Finding your username inside the Parent Portal

You can locate your username through clicking on your name in the top right-hand corner of the portal. This will take you to your Compass Profile page where your username can be located under the Dashboard tab.

How do I change my contact details?

1. Login to your Compass account

2. Click on the cog icon on the upper-right hand side of the Compass Portal

3. Select Update My Details from the login menu

4. Fill in your new details in the correct boxes and select the Update My Details option.

How can I order school photos?

To order school photos, we encourage you to get in contact with your school’s administrative team to determine who their photo provider is. If the photo you are seeking was provided by Compass (SchoolSnaps), please contact our friendly support team, where we will be more than happy to assist you in placing your photo order. Please note that Compass only offers digital downloads of photos. 

How do I make payments on Compass?

Payments can be made on Compass for both Events and Course Confirmations/Payments. Please note that, currently, only VISA or MasterCard payments are accepted via Compass. Alternative payment options may be available at your school’s general office.

Events Consent and Payment

When an Event requires consent and/or payment, a notification will appear on a your Home Page. Through clicking on the notification link, you will be redirected to the Events Dashboard. It is here that you will be prompted to either complete online payment and consent, or print the form to complete an alternate form of payment, such as via the school office.

To pay through Compass, click on the Process Now (Online). You will then be prompted to fill in the relevant information, such as emergency contact details and your student’s medical information. After this has been completed, a section to fill in your credit card details will appear. Once these have been entered, click Pay Now, and your payment will be processed via CompassPay.

Course Confirmation/Payments

Course Confirmation/Payments can be accessed and paid in the Compass Parent Portal via the Course Confirmation/Payments page. This page is located either via the grid icon, or under the alerts section on a parent’s homepage.

Once you have navigated to this page, simply click on the name of the fee that you wish to pay to begin the payment process.

Please note that you may be prompted to consent to certain agreements, such as a Deposit and ICT usage Agreement before paying your school fees. This can be completed by typing your full name in the provided box, accepting the terms for these agreements listed above, and clicking Proceed.

Once all of the relevant Agreements have been accepted, you will then be provided with a summary of the amount of money you are paying, as well as the area in which to fill in your Credit Card details. Once these details have been input into the system, simply click Pay Now for the payment to be processed.

Voluntary Vs. Fixed Payments

For payment, some amounts may be fixed (compulsory), while others could be voluntary, such as a school’s library fund donation. These voluntary amounts can be changed by clicking on the Amount box that corresponds with the voluntary payment and manually inputting your desired payment amount.

Once this has been completed, parents can proceed by selecting Enter Payment Details.

Payment Plans

Once this option has been selected,  a pop-up window will appear. It is here that you can confirm the dates and monetary amount you will be charged at set times. Please note that you will need to click the Confirm button before your card and payment plan will be processed.

If configured by the school, you may be able to instigate an online payment plan for Course Confirmation payments. This means that you can pay your child’s course fees in instalments, as opposed to a single lump sum. If available for you at your school, the option for Payment Plans will be visible below where you will insert your card details at the end of the Course Confirmation payment process

Where can I access my child's reports?

Student reports can be accessed and downloaded through the Parent Portal on Compass. Once your student’s report has been released, simply login to your school’s Compass Portal and select the View Academic Reports available below your student’s name.

Through following this link, you will be able to view all of available reports that have been released in regards to your student, as well any progress reports. By clicking on the Reporting Cycle you wish to view, the report should automatically begin to download.

Unable to Find/View Your Student’s Report

If you are unable to view your student’s report, Compass would firstly advise checking that the report you wish to view has been released to the school community.

Please note that if your student has left/graduated from the school, their Compass Account will become inactive. This means that you will be unable to access their reports. If you would like to have a copy of your student’s report once they have graduated, we would advise contacting your school’s Administrative Team, as they will be able to provide you with a copy.

Where can I view the website policies?

You can view the Compass website policies on any page within the Compass Portal. Simply scroll down to the bottom of the page and click on the Website Policies link.

This will redirect the site to the company’s policies page. From here, you can navigate through a number of Compass’s policies and agreements at your convenience.

Where do I see the payments I've made through Compass?

There are multiple ways you can view the payments you have made via the Compass Parent Portal.

View payments via Course Confirmation/Payments

Once logged into Compass, you can view your previous payments through navigating to the grid icon and selecting Course Confirmation/Payments from the dropdown menu.

It is here that a list of Course Confirmations/Payments and Event payments can be viewed in a table that lists the title of the payment or permission, as well as its status.

To view specific information, a parent can click on the title of the payment or permission that they wish to view inside of the table. This will redirect the parents to the specific payment records relevant to the event, school fee or permission form.

Where can I top up my child's wallet for Canteen?

You can top up your child’s Compass balance via the Wallet Module.

To navigate to the Wallet section within the Compass Parent Portal, simply login to the Compass portal, click on the cog menu icon in the top right hand corner of the screen and select My Payments from the dropdown menu. This will automatically redirect you to the Wallet dashboard.

It is here that you can link a credit card to you account under Payment Methods.

From here, simply select your child from the Accounts menu, and choose the desired amount of money you wish to top up your child’s Compass balance with.