Web Site Policies

Welcome to our web site (“Web Site”). Web Site refers to sites within the domains of compass.education, jdlf.com.au, jdlf.net.au, jdlf.biz, compasspay.com and tournai.com.au (and registered sub domains).

This document, along with attached policy documents, forms our Web Site terms and conditions.
Please refer to other these other relevant policies:
Privacy Policy
Payment terms

Use of our payment services

Refer to Payment terms at www.compass.education/Corporate/payment/

Enrolments and Offers

We offer online enrolments as a 'convenient option' for completing your school enrolment online. Importantly, completion of, payment of and/or receipt of an enrolment 'offer' does not bind the client (school) to providing you or your child a position or enrolment at the school.
Further, under no circumstances do we and/or the client provide any warranty, guarantee or formal confirmation of acceptance to a school and/or educational institution. In using this service the user agrees to waive any liability (implied, direct and/or consequential) to us (including the relevant client), as permissable by law, with regard to the validity of the offer. We reserve the right to revoke an offer AT ANY time. In the event that an offer is revoked after a payment has been received or processed, we will refund any monies as soon as possible (usually within 2 business days).
During the enrolment process a number of details are collected on behalf of the school. These details are provided to the school and are then removed from our system after a 'reasonable transfer period'. We are committed to protecting your information, as such these details are not distributed by us to any third parties. Should you not agree with any of these terms and conditions, including this section and all other relevant sections you should NOT use our online enrolment system, instead you should contact the relevant school requesting a manual registration form.

Intellectual Property

Our Web Site, including content, images, logos, text, designs, operation and method of administration is copyright. Copyright ownership throughout this website varies, and where specified, content ownership may remain with a third party content creator or organisation. The Compass suite of products and services (including but not limited to Compass Payment Manager, Compass School Manager, Compass Photo Manager, Compass University Manager, Compass Finance, Compass School Services, Compass One, Compass Testing, MyReport, TalkingPoints, FeePay, WebTicket, PassPortal and Performax) and associated logos/colours are trademarks of Tournai Pty Ltd / JDLF International Pty Ltd or used under licence.

Use of any of the above trademarks or their associated logos without our express prior written permission is NOT permitted. The information contained on this website is subject to change without notice. While every effort is made to ensure the accuracy of the Web Site (including any published prices) we (regardless of whether the information is entered by us or our clients) are not responsible for typographical, technical, pricing or descriptive errors.

Submissions

We welcome your comments or suggestions for improving or further developing our solutions or product offerings. However, any comments, feedback messages, ideas, concepts, graphics, notes, designs, colour schemes, suggestions, recommendations and functionality shall be and remain the exclusive property of us (or our affiliated companies) upon receipt. Your submission of any such comments shall constitute an assignment to us of all rights, titles and interest in all copyrights and other intellectual property rights of the attached material. We will be entitled to use, reproduce, sell, disclose, publish and distribute any material you submit for any purpose whatsoever without compensating you in any way. For this reason, we request that you do not send us comments that you do not wish to assign to us. We further ask that you do not send any confidential information to us that you do not wish to be kept on record.

Communication

We reserve the right to email you regarding client promotions, alerts and special offers that we or our clients believe may be of interest to you. We respect your right not to receive these communications and request that you notify us by email advising us if you do not wish to receive these communications. You acknowledge that our clients may choose to notify you through our Web Site or solutions and acknowledge that while we provide this service, we do not necessarily control to whom communications are sent to. Should you not wish to receive communications from particular clients please contact them directly. If you are unable to find contact details for the client please contact us and will provide these to you.

Disclosure

Please refer to our privacy policy for the appropriate information.

Identification

A Commonwealth identifier is a Commonwealth Government or Commonwealth Government agency designated identification number such as your Tax File Number (TFN) or Medicare number. We do not use Commonwealth identifiers as a means of identifying the personal information that we may have collected about you. Our clients may request Medicare details for medical records. Please contact the relevant clients directly for particular information on how they use that information.

Sensitive Information

If personal information concerns particular topics it is regarded as sensitive information. Sensitive information can be (however is not limited to) information regarding race, racial origin, ethnic origin, political opinions, membership of a political organisation, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preference or practices, criminal record and/or health information.

Advertising

We reserve the right to display advertisements (including targeted advertisements) on our Web Site. All advertising is reviewed prior to publication by a product manager or delegate.

Password and Login

This is a private computer system. Access is permitted to authorised users only. Unauthorised or improper use of this system (including but not limited to program reproduction, program distribution and/or publication of inappropriate content) may result in administrative disciplinary action as well as civil and/or criminal penalties. In logging into and/or using this system you indicate your awareness of and your agreement to these terms and conditions. Do not login if you do not agree to the terms and conditions. 'Compass School Manager' and the Compass School Manager logo are licenced by JDLF International Pty Ltd. All rights reserved. This system is protected by Australian intellectual property and privacy laws as well as international treaties.
You are not permitted to share your login credentials with any other entity (without the express permission of us or our registered client). You may be liable for any activity made under your account.

All logins to our website including IP addresses, browser types and in some cases geographical information are recorded.

CompassPhotos

All prices are inclusive of GST. Photo print and cut sizes are approximate and may vary slightly. Booklets are 4 A4 sides printed using digital printers. Group formats, booklets and photos may vary according to school designs. Any processed credit cards will appear on your statement as ‘CompassPay.com’. For more information regarding our photographs please email [email protected] Late orders (those received more than 5 business days after photo day), will cost an additional $9 for special handling and processing. All receipts (tax invoices) will be issued online through your Compass school portal. Online payment is not a pre-requisite to purchasing a digital copy of your photo(s), but you will still need to log into the Compass parent portal after payment to access the download.
We are unable to provide any digital copies of class booklets. Digital copies are only available for student portraits and for some group/sibling photographs (as indicated in the preview). Image sizes may vary slightly from specified/advertised sizes. Pack items may be upgraded (at no charge) or refunded if an order is unable to be filled.

Please note: 'Passport-Size'photos cannot be used as Passport photographs, as they do not meet the required specifications. They are referred to as 'Passport-Size' photographs to give an indication of the size.

Transfer of business

In the unlikely event that the assets and operations of the Web Site business are transferred to another party as a going concern, the personal information collected by the Web Site will be provided to the new business operator. However, it will remain subject to the privacy safeguards set out in the Website privacy policy.

Contact us if you have questions about our privacy policy and practices, or would like to provide feedback, please contact our compliance officer.

Governing law and jurisdiction

(a) This document is governed by and is to be construed in accordance with the laws applicable in the State of Victoria, Australia.

(b) You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria and any courts which have jurisdiction to hear appeals from any of those courts and waives any right to object to any proceedings being brought in those courts.

Education specific

JDLF International Pty Ltd hold contracts with grouped entities, individual entities and state/government departments. As such, some of our product and service offerings are provided and governed under these contracts. In the event that a product or service offering conflicts with our terms of use the contract will take presendence over that specific conflict. Information is provided to JDLF International Pty Ltd for school management and for the purpose of delivery of products or services, which align with the schools operational purpose. Our staff undergo checks by the Department of Justice focused on working with children and minors. Additionally, all staff have strict and enforced confidentially agreements in place. While ensuring product and service offerings are not compromised and that sufficient measures are in place to ensure auditing and security management requirements, where possible, practical and feasible we will attempt to:
- host private information (including passwords) on local sites
- host private information within private/secured networks
- host private information on servers/infrastructure managed or hosted within client (or affiliated client) facilities
- encrypt private (confidential) information at a hardware level
- encrypt private (confidential) information at a software level

We follow the below information privacy principles which align with the Victorian information privacy principles :
- We collect only personal information that is necessary for performance of our products and/or services. We also provide access to this information both the student (individual) and the appropriate families. Information is however in most cases managed by the school or appropriate entity. As such, we would suggest that the school or appropriate entity is contacted directly, prior to contacting JDLF International, to update any information that is considered incorrect. Please note: To ensure we protect private information and details, requests for information must be submitted by post and include certified copies of identification documents. You may also be required to attend one of our offices in person with identification, depending on the information required.

- We use and disclose personal information only for the primary purpose for which we received it or it was collected.

- We take measures to ensure that personal information is accurate, complete and up to date.

- We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modifiation or disclosure.

- We have documented policies on management of personal information and document our terms and conditions of use on our website at www.jdlf.com.au/policy

- We abide by the Victorian Freedom of Information Act, and provide individuals with access to information in accordance with this Act.

- We do not record national unique identifiers, including tax file numbers. We do however record student VSN numbers in some circumstances to accommodate school and/or state reporting requirements.

- Where possible we will provide users with the ability to provide comments and feedback in an anonymous manner. Given the nature of the systems we operate and develop, coupled with our need for clear audit paths and security procedures, most access attempts are logged and recorded in alignment with our terms of use available at www.jdlf.com.au/policy

- Sensitive Information. Unless essential in our product or service's purpose we do not record information that is considered sensitive. This includes information such as political views, sexual preferences, etc.

Additional Important Information - When uploading documents and resources

In submitting electronic content you acknowledge that you are publishing document/s, multimedia, applications, music or other electronic content of which you are the copyright owner, or hold express permission from the copyright owner for publication and/or distribution. Publishing of copyrighted material without the copyright owners consent is not permitted, unless permitted under copyright and intellectual property laws. Uploading of large documents is not permitted (files that exceed 50mb). Uploading of sensitive information (as defined by relevant state/territory Privacy Acts) is not permitted.In uploading content you agree that the content is of an acceptable nature for business and educational circulation. Uploading of discriminatory, pornographic, adult, offensive, abusive and or defamatory material and content is not permitted and may render you liable to disciplinary, civil and or criminal charges. JDLF International Pty Ltd (including affiliated entities) takes no responsibility for the content uploaded. JDLF International Pty Ltd reserves the right to suspend or remove content at any time without notice. Backup copies of any published documents should be made by the content distributor prior to publication. JDLF International Pty Ltd takes no responsibility for any loss of data or resources. Please make obvious any copyright or intellectual property rights you may hold over this resource. For more information please read our privacy policy.

Concerns or requests for access

If you have a questions or concerns regarding this policy and conditions you can contact us in writing by post or email:

Postal:
Compliance Officer
JDLF International Pty Ltd
PO Box 366, Balwyn North, VIC, 3104

Email: [email protected]

All requests for personal information will be handled as quickly as possible and we shall endeavour to process any request for access within 45 days of having received the request. Some requests for access may however take longer than 45 days to process depending on the nature of the information requested.

We may be required by law to retain personal information for a period of time after you have ceased your relationship with us.

We are not always required to provide access to personal information upon request.

Access may be refused in a number of circumstances such as: where the information may relate to existing or anticipated legal proceedings; where required or authorised by law; where the request is regarded as frivolous or vexatious.


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This policy is available on our website at www.compass.education/policy
Last reviewed/updated on 18 April, 2017.