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About Compass
Forgotten passwords will be a thing of the past with our latest update to the Compass app. Our current authentication flow can cause confusion for our parent and carer users who share the same login details. It happens all the time, one parent forgets and resets the password resulting in the second parent getting locked out, causing an infinite loop and a frustrated parent community!
With this latest feature update, users have the option to sign in with their mobile number instead of a password. When users click on “Sign in with mobile number” they will be prompted to enter their username and mobile number, if the mobile number matches their Compass account they will get sent a one-time passcode which they enter in the next screen to log into the app.
Users also have the option to login with a one-time passcode using their email address by clicking “I want to use my email address”.
On every sign-in users will be sent a new one-time code.
What this means for our app users:
There have been a number of changes throughout the 2023 school year, including the updated Department of Education enrolment form.
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