Back to Blog

Software Defect - Notification Issue Resolved

Compass Team

Dear Sponsors,

Yesterday, we identified a defect in a recent software release which has unfortunately triggered multiple or old notifications to be sent out to staff and parents. This defect was caused by an enhancement to the notification service for stability. 

We are deeply sorry for the disruption this has caused for your school community. Please rest assured that we are working towards identifying the appropriate steps to ensure this issue does not occur again in the future. 

While the defect was resolved late yesterday afternoon, a backlog of notifications meant that your staff and parents continued to receive notifications throughout the evening. Our team has now manually fixed the issue and we can confirm that it has been fully resolved. Compass users will no longer receive duplicate/old notifications. 

We understand that this is not a minor inconvenience, and we really appreciate your patience as we worked towards a solution. 

Ensuring everyone in your school community has a positive user experience is our biggest priority, and we are sincerely sorry for the inconvenience this has caused. 

Thank you for your patience. Please get in touch with our support team if you are experiencing any issues.

Warm regards,

The Compass Team

Follow us on social media: 

More from the Blog

Making Data Driven Decisions

Today’s largest and most successful organisations use data to their advantage when making high-impact decisions. This can be even incredibly powerful in education, as we can incorporate data analytics into the decision-making process to promote and track student growth.

Read Story

New Class Page

We are excited to announce the next section of Compass for a new design, the Class page!

Read Story

2022 HeadStart Program

Thinking of running a HeadStart program to get your students ready for their 2022 classes? Register for our webinar on Wednesday the 27th of October and we will run you through the whole process.

Read Story

Ready for a tour? Discover why we're Australia's fastest growing school management system provider.