Dear Sponsors,

‍

Yesterday, we identified a defect in a recent software release which has unfortunately triggered multiple or old notifications to be sent out to staff and parents. This defect was caused by an enhancement to the notification service for stability. 

‍

We are deeply sorry for the disruption this has caused for your school community. Please rest assured that we are working towards identifying the appropriate steps to ensure this issue does not occur again in the future. 

‍

While the defect was resolved late yesterday afternoon, a backlog of notifications meant that your staff and parents continued to receive notifications throughout the evening. Our team has now manually fixed the issue and we can confirm that it has been fully resolved. Compass users will no longer receive duplicate/old notifications. 

‍

We understand that this is not a minor inconvenience, and we really appreciate your patience as we worked towards a solution. 

‍

Ensuring everyone in your school community has a positive user experience is our biggest priority, and we are sincerely sorry for the inconvenience this has caused. 

‍

Thank you for your patience. Please get in touch with our support team if you are experiencing any issues.

‍

Warm regards,

‍

The Compass Team

‍

‍