How do I reset my password?
Need help resetting your password? No worries at all! Feel free to contact your school for assistance, or, alternatively:
1. Select Can’t Access Your Account? (web) or Forgot Password? (mobile app), on your school’s Compass login page. This should redirect you to our Compass Login Help page.
2. Fill in your username in the space provided and click Continue. This should take you through to a new page, that will ask you for your email address or phone number.
3. Fill in your email address to receive a password reset link via email. Or, fill in your phone number to receive a confirmation code via SMS.
4. Complete the reCAPTCHA, then select Continue.
5. After you have received your email or SMS, either follow the provided confirmation link (for email), or fill in your temporary confirmation code (for SMS).
6. Update your password as desired.
Friendly Note: Please make sure that your email address and mobile number are kept up-to-date within Compass, otherwise this confirmation SMS or email may not send.
How do I update my password through the Compass Portal?
Parent passwords can be updated at any time within Compass. To do this:
1. Login to your account and click on the Cog Icon in the top right-hand corner of your page.
2. Select Change My Password. This will redirect you to our nifty reset password page.
3. Update your password as desired, and press Save, to complete the process.
Friendly Note: At some schools, both parents may log into Compass using the same account. If this is the case for you, please don’t forget to keep your partner in-the-loop, should there be any updates to your login details.
What do I do if I have forgotten my username?
Hey, it happens! If you’re looking for a quick memory refresh, simply contact your school for assistance.
Alternatively, if you would like to confirm your username, and reset your password within Compass (two birds, one stone),
1. Select Can't Access Your Account? (web) or Forgot Password? (mobile app), on your school's Compass login page. This should redirect you to our Compass Login Help page.
2. Click on the 'I don’t know my username' link.
3. Follow the Steps 3-6 outlined under ‘How do I reset my password’, to reset your password.
4. Click on your name in the top right-hand corner. This will take you to your Compass Profile. View your username under the Dashboard tab.
How do I set up a PIN/ Biometric (FaceID/Fingerprint) on my app?
1. If you would like to set up a PIN/ Biometric on the app, go to the hamburger menu and go to Settings
2. Select App security
3. Choose PIN to set up a 4-digit number or Biometric to set up your fingerprint or Face ID.
How do I change my contact details?
How can I order school photos?
How do I pay for an excursion on Compass?
How do I pay course confirmation and school fees on Compass?
Where can I access my child's reports?
Where can I view the website policies?
Where do I see the payments I've made through Compass?
Where can I top up my child's wallet for Canteen?
